utmb it help desk

By | December 30, 2020

Note: If you have problems with your UTMB email username and password, contact the IS Help Desk at: Galveston: 409-772-5200; Houston: 281-554-1577; Elsewhere: 1-888-898-2401; Using the VPN. Answering these questions will help you know who to contact for help if you are having trouble accessing a Library resource. Open or view case. Help Desk (UTMB Service Desk) (409) 772-5200 IT Service Related Problems, Email, Password Resets, Remote Access Issues (VPN), MyCitrix, iSpace. Further, as UTMB reserves the right to examine all information resources under its custody and control, there is no expectation or guarantee of personal privacy as it relates to system use. Access our USER GUIDE with step-by-step instructions. Information Technology Services Mission Statement: The mission of Information Technology Services is to provide excellent infrastructure and innovation in the delivery of information technology products, services, and analysis to enable and empower the university in support of student success, learning, teaching, research, and service. For all technical issues, please contact the UTMB Service Desk. If you ever changed your eSignature and don’t remember it, then you will need to call the IS Help Desk. Your use of any UTMB information system is an acknowledgement and consent of these conditions. Frequently Called Numbers. For Citrix Web App and API Protection support, visit Open a case for assistance with troubleshooting, break-fix, or other product issues. View our list of FREQUENTLY ASKED QUESTIONS. MyVPN is available from UTMB Information Services. The Information Technology Division is a team of dedicated professionals committed to working jointly with our customers to provide innovative and reliable computing, communications, and technology related services in support of the agency's mission. Information Services Help Desk (409) 772-5200 . I need help with a Citrix product issue. Patient Services (409) 772-4772 . Student Desktop Support. As part of our ongoing commitment to your continuing development we are introducing an online learning initiative called UT System Learning Zone. MyChart Use. 24/7 Patient Care Access Center (409) 772-2222 (800) 917-8906 . Can you log into your UTMB email and/or Blackboard? Having TECHNICAL ISSUES? Patient Billing Customer Service (409) 747-8811 (800) 994-0363 . Service is provided at the following locations during the hours designated. Toll Free — 1-888-898-2401; On Campus — Ext #25200; Galveston — 409-772-5200; Houston — 281-554-1577; Email Request — ishelp@utmb… Contact the UTMB IT Help Desk via email or call (409) 772-5200. If no, contact the UTMB Help Desk to get your password reset. Everyone who is engaged in human subjects research at UTMB will need to take the CITI Training and complete the COI requirements (Items 3 and 4, below). Other technical support options: Chat live | Call Technical Support. Powered by Skillsoft®, the UT System Learning Zone is a developmental tool you can utilize in your own time and at your own pace. Signing into MyVPN gives your computer a UTMB … UTMB Police (Emergency) 911 Inpatient Information (409) 772-1191 . Due to high call volume, we recommend opening an online support case. The UTMB Health MyChart Patient Support team is available 24/7 at (409) 772-4278. LOG IN to UTMB LEARN NOW; Have questions? If you are experiencing a sudden or severe change in your health, or otherwise need an immediate response, call 911 or contact your provider's office by telephone. UTMB Health is committed to ensuring that individuals with Limited English Proficiency (LEP), the Deaf, and Hard-of-hearing have meaningful access to services and an equal opportunity to participate in services in accordance with Title VI of the Civil Rights Act of 1964. Contact the UTMB Training team. Our goal is to support your professional development through innovative online learning that can be accessed 24 … UTMB Operator (409) 772-1011 . OTHER QUESTIONS? MyChart should only be used for non-urgent matters; it should not be used in emergencies. Desktop support is provided for students on personal computers/laptops on a walk-in basis. 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