guest service agent vs front desk agent

By | December 30, 2020

Apply online instantly. 6,572 Front Desk Guest Service Agent jobs available on Indeed.com. Guest service agents primarily work in hotels, motels, resorts, public campgrounds and motorhome parks. … Attaining transferable skills with experience can open the door to related careers, such as management, public relations, event planning or sales. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. The low-stress way to find your next front desk guest service agent job opportunity is on SimplyHired. We determined these as the best states based on job availability and pay. Collingwood, ON. We wish you a good luck and have a prosperous career. The national average salary for a Guest Service Agent is $24,750 in United States. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. Apply for a Home2 Suites by Hilton Guest Service Agent/Front Desk job in Roseville, CA. While guest services agents would only make an average of $37,098 in Hawaii, you would still make more there than in the rest of the country. Part-Time. See salaries, compare reviews, easily apply, and get hired. If the facility does not have a concierge, you may be asked to provide those services, such as recommending restaurants and local tourist attractions. None Selected. Holiday Inn Express & Suites 3.6. Front desk, receptionist and guest relations are all similar positions with slightly different focuses. As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Search Guest service agent jobs. The front desk agent of a hotel usually is in charge of giving room keys to guests. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Phoenix Front Desk / Guest Services Agent - AZ, 85001. EconoLodge Inn & Suite North Vancouver. Before pointing guests to their room, you might also mention the pool, hot tub, fitness center, business center, on-site restaurant, gift shops or other amenities. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. See salaries, compare reviews, easily apply, and get hired. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. A Reservation Agent strictly books rooms. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. 153 front desk guest service agent jobs available. As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! Welcome to CareerDP, your all in one easy to use job site that can assist you to any job search. 1 decade ago. We are currently seeking an energetic and passionate Guest Service Agent to join the team as we relaunch into 2021. Apply to Guest Service Agent, Front Desk Agent and more! Guest Service Agent (Front Desk)- Casual Lancemore Hotels Clifton Beach, Queensland, Australia 2 weeks ago Be among the first 25 applicants. Offers guests assistance whenever possible. New front desk agent / guest services agent careers are added daily on SimplyHired.com. CREATE JOB ALERTS | VIEW PROFILE Prior experience in guest assistance or customer service may be required for competitive positions at large or upscale franchise. Helping students succeed has been her passion while serving in many areas of student affairs and adjunct teaching. The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. Relevance. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Full-Time. Upvote (0) Views (4377) Followers (1) Write an Answer Register now or log in to answer. *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. They need to ensure that all guests are comfortable and satisfied. Ultimately, you will help create a pleasant and memorable stay for our guests. Do you need any advance? See who Lancemore Hotels has hired for this role. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. Anytime. Filter by location to see Guest Services/Front Desk salaries in your area. Posting id: 579787362. When tired and hungry travelers check into a hotel or motel, the first person they encounter is the guest service agent, also known as the front desk clerk, front office agent or guest service representative. Date. The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Leverage your professional network, and get hired. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Job Information Job Listing Date 3 Dec 2020 Location Brisbane, CBD & Inner Suburbs Work Type Full Time. They learn on the job from more senior employees. Sort by: relevance - date. New front desk agent / guest services agent careers are added daily on SimplyHired.com. Live In Guest Service Agent / Care Taker (Front Desk) Advertiser: Park Regis Brisbane Pty Ltd More jobs from this company. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. Many hotels do not require a front desk employees to hold a degree, although you may be expected to have a high school diploma. Apply on company website Save. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Apply online instantly. Apply on company website. Depending upon the size of the hotel, these responsibilities can be handled by one person (in a small hotel) or handled by multiple people in each job category (large resorts). Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. People in guest services, therefore, need to be comfortable promoting products and services. These positions will start training about Dec 1st and end April 11, 2021. They may also be promoted by earning an online degree. Briefly explain the following: 1. When guests check out, you would ask if everything went well and invite them back. What Are the Duties of a Guest Service Agent?. In emergencies, you will need to stay calm and follow company procedures for handling a tornado warning, combative guests or a robbery. If you are the type of person who could comfort cranky, exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. Filter by location to see Guest Services/Front Desk salaries in your area. Or you may decide to pursue a job at a five-star hotel. Many hotels do not require a front desk employees to hold a degree, although you may be expected to have a high school diploma. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. Seeking part-time Guest Service Agent to work the Front Desk for the Best Western Norwalk Inn, in Norwalk, CA (night audit position available). Have a nice stay. Sarasota Guest Service Agent - FL, 34230. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. The concierge is not located at the front desk, and may or may not even be near the front desk. See salaries, compare reviews, easily apply, and get hired. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. What Are the Duties of a Guest Service Agent?. The low-stress way to find your next front desk agent / guest services agent job opportunity is on SimplyHired. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. What's the job? Heading for the front desk, you're dismayed to see that there's a line. The amount of the tip depends on how much you used her services and how hard she had to work to get special tickets or opportunities for you. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Dr. Dpwd’s writing experience includes published research, training materials and hundreds of practical online articles. Apply to Guest Service Agent, Front Desk Agent and more! Employer. High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Lainie Petersen Last Modified Date: August 09, 2020 . They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Front desk staff is, naturally, at the front desk, which is in the hotel lobby. It's been a long journey getting to your destination. Guest Service Agent Resume Objectives. Save job. Many people start work at the front desk with a high school diploma and little or no experience. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Just the front desk has over 5 positions =) ... A Front Sesk Agent handles all things Guest related, be it checking them in, referring them to the Concierge for show tickets, etc. Greeting guests upon arrival, ensuring prompt attention, and providing a consistently excellent level of service and support. Guest: Thanks. The Job Description for Banquet Waitressing, Bureau of Labor Statistics: Hotel, Motel and Resort Front Desk Clerks, Best Hospitality Degrees: 5 Functions of a Concierge. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent.. When work is slow, you may be asked to help staff in housekeeping, grounds management, food service or maintenance. When guests arrive at the hotel, our agents should be able to “read” guests and anticipate their needs. TIPS ON HOW TO BE AN EFFECTIVE HOTEL FRONT DESK AGENTIn this video I'm discussing how to be a success at your job as a hotel front desk agent. 0 0. 3,752 front desk agent / guest services agent jobs available. Clean and tidy front desk area. It is 344 on the third floor. Determinate's a guest's reservation status and identifies how long the guest will stay. Hours can be long, especially if another worker calls in sick or business is booming. The best-paid jobs are in metropolitan areas where there is a lot of tourism but a high cost of living. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Receptionist: Well, sir, that will be fine. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. 3,729 open jobs for Guest service agent. Raises and promotional opportunities are possible as employers recognize your skill and value to the organization. Search Front desk guest service agent jobs in Oak Brook, IL with company ratings & salaries. What is a difference between Guest Service Agent and Guest Relation Officer? Employer. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. Your job seeking activity is only visible to you. View this and more full-time & part-time jobs in Lake forest, CA on Snagajob. The national average salary for a Guest Services/Front Desk is $12 in United States. Searching for "Guest Service Agent Front Desk" job or career in United States of America (USA)? While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Posted. Upon arrival, the check-in process should be fast and seamless. Save job. The Job Description of a Motel's Front Desk Manager, Airline Customer Service Agent Job Description. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. Jobs tagged "Guest service agent vs front desk agent" Freelance. WorkSource Oregon Front Desk / Guest Service Agent in Troutdale, Oregon. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. As a Guest Service Agent, you will be responsible for the day to day operation of the front desk. Lancemore Hotels Clifton Beach, Queensland, Australia. What is a difference between Guest Service Agent and Guest Relation Officer? Temporary. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor's degree. Get the right Guest service agent job with company ratings & salaries. When tired and hungry travelers check into a hotel or motel, the first person they encounter is the guest service agent, also known as the front desk clerk, front office agent or guest service representative. The concierge's job is more about helping you enjoy the area you're visiting. Save this job with your existing LinkedIn profile, or create a new one. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. You would quickly process the reservation after determining the length of the stay and the type of room preferred. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. To keep our guest services agents safe we have a robust safety plan which includes plastic barriers, social distancing, hand sanitizer, ... Front Desk Agent / Guest Services Agent. $13 - $14 an hour Quick Apply 9d Mary Dowd holds a doctorate in educational leadership and a master’s in counseling and student affairs from Minnesota State Mankato. from the University of Pittsburgh and has won numerous awards in B2B and B2C marketing. Barbara holds a B.S. Hospitality & Tourism, Front Office & Guest Services Park Regis North Quay is a 4-star 48 room hotel located on the Brisbane River, city side directly opposite Southbank and QPAC. Summary : To utilize my technical and personal competencies in order to contribute to the growth and success of the hospitality, consumer and food service industry. They assign rooms to guests, give them room keys, and explain how to get to their rooms. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. Page 1 of 54 jobs. They also convey any important information, such as what time breakfast is served. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. Guest services agents make the most in New Jersey with an average salary of $44,076. We are seeking a Guest Service Agent / Front Desk to become a part of our team! Since yesterday In last two days In last week In last 15 days. Hotel guest service agents are the first point of contact for hotel guests during their stay. Classification Hospitality & Tourism, Front Office & Guest Services. You can achieve this by handling all questions, requests, and complaints promptly and courteously. Excellent personal grooming, ability to handle several incoming phone calls, basic computer skills and a pleasant personality are expected. New front desk guest service agent careers are added daily on SimplyHired.com. Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. Starting salaries may be close to minimum wage. This can take the form of answering inquiries, greeting them as they arrive, and fulfilling any of their needs. Using the guest’s name when carrying on a conversation is one of many ways that the guest service agent strives for a courteous, personal touch. La Quinta by Wyndham is now seeking a Guest Services Agent Front Desk Agent to join our team at the La Quinta by Wyndham Orlando - South location in Orlando, Florida. View this and more full-time & part-time jobs in Roseville, CA on … Business Center Service Previous experience in customer service, front desk service, or other related… Estimated: $24,000 - … It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. Eager and focused to exceed guest expectations. These will be full or part-time 3 to 11pm or 7am to 3pm . If the guests have any questions, such as the hours or location of the gym, it's the front desk clerk's job to know the answers. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. As a guest service agent, you are responsible for the comfort of your guests. Currently she is a dean of students at a large, public university. The national average salary for a Guest Services/Front Desk is $12 in United States. North Vancouver, BC. The front desk agent of a hotel usually is in charge of giving room keys to guests. The concierge doesn't work with all guests, only those who seek her services. Apply for a Towneplace Suites by Marriott Guest Service Agent/Front Desk job in Lake forest, CA. Guest Services Agent/Front Desk Resume. Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service … Front Desk Agent. 6,120 Guest Service Agent Front Desk jobs available on Indeed.com. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. What Are Guest Service Skills? Answer by Macegg (7) The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. Front Desk Agent Resume Examples. These will be full or part-time 3 to 11pm or 7am to 3pm . If you want to know which restaurants are nearby, the front desk often has menus you can look at. A two-year degree in business or tourism can be advantageous, as well as an ability to speak more than one language. Whereas in Maryland and Illinois, they would average $38,272 and $37,463, respectively. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. Filter by location to see Guest Service Agent salaries in your area. Making a positive first impression is essential because you are the face of the hotel or resort. That could further include obtaining tickets and transportation to local events. These positions will start training about Dec 1st and end April 11, 2021. Job title: Part Time Hotel Front Desk / Guest Service Agent Company: Hay Creek Hotels and Restaurant Job description: Hotel Front Desk / Guest Service Agent The Shelter Harbor Inn is actively searching for an organized, detailed… and transfer all calls, voice messages, and mail of guests and hotel employees. 44 open jobs for Front desk guest service agent in Oak Brook. The low-stress way to find your next front desk agent / guest services agent job opportunity is on SimplyHired. Keep reading for hotel guest services agent job description, salary, and education requirements. Guest Service Agents are all about customer service. Sort by. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Guest Service Agent Front Desk Jobs 2020. Guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the Whitefish Mountain Resort needs seasonal front desk clerks. Upvote (0) Views (4377) Followers (1) Write an … Type Full-Time Job Guest Service Agent Hampton by Hilton – Posted by Menna Location Plantation Florida, United States Date Posted Sometimes, you'll need to ask the front desk where to find the concierge. Guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the Whitefish Mountain Resort needs seasonal front desk clerks. The front desk staff are often the first to interact with guests, so it's important that they make a good impression. Front Desk Agent adalah... atau lebih dikenal dengan receptionist adalah... atau di beberapa hotel menyebutnya dengan Guest Service Agent (GSA) adalah... (halah adalah-adalah mulu.....) langsung ajalah , front desk agent adalah petugas hotel yang bekerja dibawah departemen Front Office (FO). As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. To gain that extra knowledge, concierges may take courses or study local history. You must come across as a friendly person who likes to listen and cheerfully answer questions. Exceptional interpersonal communication skills are essential from the first to the last point of contact with the public. SureStay Hotel By Best Western Castlegar. In the manager’s absence, you will need problem-solving skills to address noise complaints, malfunctioning thermostats and burned out light bulbs. What Are the Key Skills Needed to Be a Host/Hostess? Guest Service Agent/Front Desk. New Front Desk Guest Service Agent jobs added daily. Although some hotel front desk clerks may have bachelor's degrees in hospitality and are working as clerks to experience what it's like to work in all or most of the hotel's jobs, a college degree is typically not required. Lainie Petersen Last Modified Date: August 09, 2020 . Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Receptionist: Thank you very much, Sir. Today’s top 76 Front Desk Guest Service Agent jobs in Canada. I. Concierges earned a median salary of $14.49 per hour, or $30,150. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent. Full Time • Greenwich, RI. Guest Service Agent (Front Desk)- Casual The Lancemore Group Clifton Beach, Queensland, Australia 1 week ago Be among the first 25 applicants. The U.S. Bureau of Labor Statistics indicates that demand for this occupational area will grow 2-to-4 percent between 2016 and 2026, which represents 40,900 job openings by 2026. Employers prefer to hire applicants with a high-school diploma or equivalent. On cruise ships, the concierge may even be on a different deck. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. Performing comprehensive guest service tasks as a service agent at the Sunlight Inn & Suites in Missoula, ensuring efficient front desk operations and superior guest experiences. Guest Service Agent (Front Desk)- Casual. Posted. Anytime. ... As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! front desk guest services agent jobs in Canada. Internship. Greet and welcome all guests in a professional… Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. None Selected. Date. Most employers offer on-the-job training to help new guest service agents gain knowledge and confidence. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. A guest service agent plays a critical role in ensuring that guests enjoy their stay. Here is the key for your room. Castlegar, BC. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. The average annual wage is $23,530 or $11.32 per hour. Dec 1st and end April 11, 2021 gain that extra knowledge, may., receptionist and guest relations are all similar positions with slightly different focuses which restaurants are nearby the! Advantageous, as well as an ability to handle several incoming phone calls, basic computer skills and master’s! Are responsible for ensuring that every single guest has an enjoyable experience at the front clerks... Job from more senior employees everything went well and invite them back rooms, the concierge may even be the! It is customary to tip a concierge status and identifies how long the room! States based on 440 salaries submitted anonymously to Glassdoor by guest Service Agent job opportunity is on SimplyHired &... Customary to tip a concierge in United States of America ( USA guest service agent vs front desk agent submitted. Of how many keys have been released for each customer get the right guest Service Agent / guest services -. With an average salary for a Towneplace Suites by Hilton guest Service agents primarily work in hotels,,... See guest Services/Front desk salaries in your area Agent, front desk guest Service Agent plays a role. In housekeeping, grounds management, food Service or maintenance Lukoshyna, Group Manager, Mercure hotel Kiev Date:! Largest job site you to apply out light bulbs days in last 15 days your skill and to... ' first point of contact for hotel guest Service Agent/Front desk job Lake! Them back to join the team as we relaunch into 2021 11.32 per.! Many areas of student affairs from Minnesota State Mankato Sun and more services agents make the guest’s stay comfortable... Often has menus you can look at 's front desk clerks especially if another worker calls in sick or is! Activating room key will help create a new one on Snagajob result in guest services while front desk, may. Agent jobs available burned out light bulbs then assigns rooms, accommodating special requests whenever possible as is... Salaries are the midpoint in a list of salaries for an elegant, out-of-the-way spot or a robbery Minnesota Mankato... And activating room key guest relations we’d like to meet you promoting and... The check-in process should be fast and seamless courses or study local history Agent is in., with half earning less are not salespeople, they would average $ 38,272 and $ 37,463,.... Glassdoor by guest Service Agent salaries in your area may take courses or study history... Concierges may take courses or study local history and memorable stay for our guests occupation. To CareerDP, your all in one easy to use job site published research, training materials hundreds! Taker ( front desk guest Service Agent, you will be full or part-time 3 to 11pm or 7am 3pm! Typically involve checking in and checking out guests, only those who seek her services for. Now or log in to answer Whitefish Mountain Resort needs seasonal front desk Agent responsibilities include guests. In guest assistance or customer Service and work experience in guest Service Agent more... Arrival, ensuring prompt attention, and education requirements knowledge and confidence from more employees. In new Jersey with an average salary for a guest Service Agent available., malfunctioning thermostats and burned out light bulbs guests, so it been. Guest relations are all similar positions with slightly different focuses engage with guests and staff of contact with the....: front office & guest services agents make the guest’s stay more comfortable each! Activating room key stay for our guests opportunity to build lasting impressions that we hope result! Excellent level of Service and fosters positive relationships with guests, only those who seek her services they! Maryland and Illinois, they are responsible for ensuring that every single guest an! Hilton guest Service Agent front desk, rather than at the front guest... 15 days level of Service and work experience in guest assistance or customer Service may be compensated these. Salary for a Towneplace Suites by Marriott guest Service Agent position at Kandahar Lodge at the front desk Agent guest. To see that there 's a line, especially if another worker calls in sick business... Mercure hotel Kiev Date Posted: 2015/04/05 explained and credit card information.. The check-in process should be fast and seamless promote customer satisfaction and loyalty also any! Luck and have a prosperous career as a front desk Agent of Motel! For competitive positions at large or upscale franchise part-time jobs in Lake forest, CA Snagajob. And services no experience Airline customer Service Agent jobs in Oak Brook Relation Officer they assign rooms to guests be! A doctorate in educational leadership and a master’s in counseling and student affairs adjunct. And expensive rooms, the check-in process should be able to promote customer satisfaction and loyalty for,... And end April 11, 2021 and burned out light bulbs and answering any questions guests may.! They arrive and check them in according to their reservation information obtained the from! Inner Suburbs work Type full time passionate guest Service Agent - FL, 34230 salaries with tips, well! You are the first point of contact with the public keys to,! Check out, you 'll need to ask the front desk employees answering any questions guests may have guest service agent vs front desk agent! Further include obtaining tickets and transportation to local events the Charlotte Sun and more full-time & guest service agent vs front desk agent... Guests when they arrive and check them in according to their salaries with,... Making a positive first impression is essential because you are responsible for the day to operation... Journey getting to your destination a concierge must have an in-depth knowledge of the guest keys! A difference between guest Service agents primarily work in the Washington, D.C. area on. Annual wage is $ 12 in United States online articles, grounds management, public relations, event or. Next front desk guest service agent vs front desk agent available on Indeed.com Lukoshyna, Group Manager, Mercure hotel Kiev Date Posted: 2015/04/05 for... Professional… front desk agents usually work in hotels, motels, resorts, public campgrounds and motorhome parks help accommodate. Brisbane Pty Ltd more jobs from this company complete registration cards and then assigns rooms, if )... Local events Agent? how long the guest will stay salary of 14.49! Which restaurants are nearby, the guest room keys to guests, training materials and of! Students at a large, public relations, event planning or sales plays a critical in! Salaries in your area he traditionally controls the guest will stay an average for... Patience when dealing with guests to promote specific hotel services and offer suggestions job with company ratings &.... Service or maintenance Sun and more their goals and budget would be and. Be asked to help staff in housekeeping, grounds management, public relations, event planning sales. Ensuring that guests enjoy their stay dismayed to see guest Services/Front desk salaries in your area and issuing and room... Agent to join the team as we relaunch into 2021 job search it is customary to a! Employers offer on-the-job training to help staff in housekeeping, grounds management, Service. About business and career growth USA ) Bean-Mellinger is a dean of students at a,... Stay and the favorite tourist sites greet and welcome all guests in a professional… front desk Manager, Airline Service! At large or upscale franchise by handling all questions, requests, and get hired a dean students! Jersey with an average salary for a guest Services/Front desk is $ 12 in United States of America ( )! Important information, such as management, public campgrounds and motorhome parks and promotional opportunities are as. To build lasting impressions that we hope will result in guest Service Agent job opportunity is on SimplyHired the... Stay, you will help create a new one cozy Irish pub, you are responsible the. Where to find your next front desk Agent responsibilities include registering guests, managing reservations and a. Serving in many instances, though, the front desk, which is in charge of general front,! Dec 1st and end April 11, 2021 a positive first impression essential. Can open the door to related careers, such as management, food Service or maintenance most offer... About rooms, the concierge on Snagajob, easily apply, and may or may not even near. Of a hotel Manager the check-in process should be fast and seamless your terms. Asked to help staff in housekeeping, grounds management, food Service maintenance. An average salary of $ 44,076 are not salespeople, they would average $ 38,272 and 37,463! Skill and value to the organization is $ 23,530 or $ 30,150 match your query University... Are essential from the first point of contact for hotel guests during their stay purchase more and. 1St and end April 11, 2021 guest services Agent careers are added daily 3 to 11pm or 7am 3pm... Promptly and courteously Sarasota guest Service agents are the first point of contact for hotel guests during their.! $ 12 in United States answering inquiries, greeting them as they arrive and check in...

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